Complaint Resolution

Complaint Resolution

Cookeville Electric Department employees take great effort to try to handle each complaint a customer brings to them in a fair and impartial way. TVA provides regulatory oversight for your Local Power Company’s rates and service practices. If you have an issue or complaint that you have not been able to resolve with your Local Power Company, TVA’s Complaint Resolution Process may be able to help. There are three ways to begin the process: •Online at www.tva.com/complaintresolution •Email [email protected] •Call the TVA Regulatory hotline at 1-888-289-8409