Utility Payment Options

Automatic Bank Draft

Customers may arrange to have their bill payments electronically debited from their bank accounts on the net due date. Any payment refused by the financial institution as non-payable will be assessed a returned check charge, unless the return was due to bank error. An electronic bank draft payment form (PDF) must be submitted along with a voided check or deposit slip with imprinted routing and bank account numbers before an account can be added to bank draft status.

Credit Card / Online Payments

We now offer customers the convenience of paying their utility bill online using a credit or debit card. Start managing and/or paying your bill online now.

Municipal Building

For your convenience, we have a drive through window for utility bill payment and a night depository for after hours payments. Bills may be paid Monday through Friday, 8 a.m. to 4:30 p.m. at the Municipal Building. Payment may also be made by mailing to:

City of Cookeville Customer Service Department
P.O. Box 998
Cookeville, TN 38503

Payment by Debit Card

Visa and MasterCard debit cards are accepted as valid forms of payment in person at the Municipal Building.