Utility Payment Options

Effective September 17, 2019:  The City will start using a new utility billing software. New ways to pay your utility bill will be available in the coming weeks.

Automatic Bank Draft

Customers may arrange to have their bill payments electronically debited from their bank accounts on the net due date. Any payment refused by the financial institution as non-payable will be assessed a returned check charge, unless the return was due to bank error. An electronic bank draft payment form (PDF) must be submitted along with a voided check.

Credit Card / Debit Card Payments

You can pay your utility bill online using a credit card or debit card. a convenience fee of $4.00 will be assessed for each transaction. Start managing and/or paying your bill online now.

Municipal Building

For your convenience, we have a drive through window for utility bill payment and a night depository for after hours payments. Bills may be paid Monday through Friday, 8 a.m. to 4:30 p.m. at the Municipal Building. Payment may also be made by mailing to:

City of Cookeville Customer Service Department
P.O. Box 998
Cookeville, TN 38503