Customer Service Fees & Penalties

Late Fees

All utility bills will mail approximately 15 days before the net due date. A 5% late fee will be assessed on all amounts past due after the net due date.

Returned Checks

A $20 returned check fee will be charged for each check or automatic bank draft returned by the bank unpaid. Payment for a returned check must be made in the form of cash, cashier’s check, money order or credit/debit card.

Service Reconnection

When service has been disconnected by the City for nonpayment of account, a service charge of $10 will be assessed. A $20 reconnection charge will be charged to restore service. For after hours service on non-pay accounts please call 931-526-9591 for assistance.

Service Activation

Non-refundable application fees are $45 for electric, $25 for water and $30 for gas. There is an additional $10 non-refundable charge for each service requested. For same day service after 2 p.m. the service charge is $20 per service.