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Community News

Posted on: October 4, 2019

NEW PAYMENT OPTIONS FOR COOKEVILLE UTILITY CUSTOMERS

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PRESS RELEASE

 

October 4, 2019

Contact:  James Mills, City Manager

Phone:     931-520-5241


NEW PAYMENT OPTIONS FOR COOKEVILLE UTILITY CUSTOMERS

 

The City of Cookeville recently completed a new software conversion for all utilities and is pleased to offer new payment options for utility customers.  Cash and check payments continue to be accepted at the customer service counter and the drive through window at City Hall.  Bank draft is also still available, and if you have signed up for that, your bill will automatically be paid from your designated bank account on the due date.


For in-person debit, credit card or e-check payments, you can use the new payment kiosks located at City Hall (45 E. Broad Street) and the Cookeville Electric Department (55 W. Davis Road).  You can also call 931-286-7021 to pay by phone 24 hours a day.  Additionally, you can pay online at the City’s website at www.cookeville-tn.gov or by using the “City of Cookeville Utilities” app available on the Apple App Store and the Google Play Store.  Please note that card payments will be charged a convenience fee of 2.45%.  It is common practice for credit card companies to assess a fee to the vendor or retailer that accepts card payments and that fee is customarily passed on to the card user.


Visit www.cookeville-tn.gov, scroll down and click the blue Utility Payments button to access all these options.


We hope these new payment options will be convenient for our customers.  We appreciate your patience as we have implemented these new systems.  Should you need assistance, please call 931-526-9591.

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