IN AN ABUNDANCE OF CAUTION FOR THE HEALTH AND SAFETY OF OUR EMPLOYEES AND THE PUBLIC, THE DEPT. OF WATER QUALITY CONTROL IS REQUESTING ALL PEDESTRIAN TRAFFIC TO FOLLOW CDC GUIDELINES OF SOCIAL DISTANCING.
If you need to apply for a water meter/sewer tap/grinder pump, please call for assistance at 931-520-5227 before visiting to answer any questions and shorten your time spent at the facilities.
Our Dept. requires a Plumbing Permit for sewer installation, which can be obtained from the Codes Dept. at 931-520-5209 or online by clicking here.
If you need to speak to someone regarding a bill adjustment/leak, please call 931-520-5229 or 931-520-5355.
If you need to apply for or cancel service, please call 931-526-9591 and a customer service representative will assist you. For all other inquiries, please call 931-526-9591 and your call will be routed to the appropriate department for service.
We apologize for any inconvenience. We value our customers and continually strive to provide quality service. We encourage you to practice social distancing and follow the guidelines recommended by the Center for Disease Control.
The City of Cookeville Department of Water Quality Control maintains water lines, the water treatment plant, sewer lines, pump stations and the wastewater treatment plant. The Cookeville Department of Water Quality Control is committed to providing a high-quality supply of water to each of our over 14,675 customers. We are also committed to collecting and treating wastewater and returning it to the rivers and watersheds in a safe effective way.
Treatment Plant Operator Magazine Focuses on City of Cookeville
The City of Cookeville Wastewater Treatment Plant was featured in Treatment Plant Operator magazine this month, December 2020. Divide and Conquer Describes This Facility's' Approach to Nitrogen and Phosphorus. Innovations including a new and ingenious nutrient-removal process spell consistent success for the operations and maintenance team in Cookeville.
To report a leak between the hours of 8 a.m. and 4:45 p.m., Monday through Friday, dial 931-520-5239. For After Hour Emergencies please call the Cookeville Police Department at 931-526-2125 and they will contact our On-Call personnel.
Staff
The City of Cookeville Department of Water Quality Control employs (12) Water Treatment Plant staff, (7) Wastewater Treatment Plant staff, (33) Collection and Distribution staff, and (7) Administrative/Staff Support Personnel that work with the water and wastewater programs.
Customers
Presently we have 14,855 water customers and 11,127 sewer customers. We also sell water to the cities of Algood (931-537-9545) and Baxter (931-858-2142) plus:
Cookeville Boatdock Utility District - (931) 432-4459
The Old Gainesboro Road Utility District - (931) 526-7210
Bangham Utility District - (931) 526-1455
O’Connor Utility District - (931) 738-5610
Double Springs Utility District - (931) 526-3827
Septic System
If your aren’t connected to the City Sewer System or live outside the City Limits, then chances are you have a traditional septic system. Visit the Environmental Protection Agency website that answers questions and provides tips on the maintenance and care of your septic system.