Water & Sewer Department 2018-01-09T12:21:35+00:00

Public Notices:

The Department of Water Quality Control is proud to announce that they have achieved a numerical score of 100%, or 599 points out of a possible 599 points, on the recently conducted Tennessee Department of Environment and Conservation (TDEC) Sanitary Survey of the Cookeville Water System. The survey covered the time period from April 7, 2015 to December 20, 2016.

The sanitary survey is an unannounced, on-site evaluation/audit of the total operations and maintenance of a public water system by TDEC’s Division of Water Supply Section. The four (4) day survey inspected every aspect of Cookeville’s Water System including the complete operations, maintenance and safety programs, records and documentation, water treatment and water quality testing, engineering, as well as the equipment, facilities and construction procedures.

The Department of Water Quality Control attributes this high score to the Water Department employees’ hard work and dedication to upholding high quality standards to provide safe drinking water for our citizens.

View Official Letter from State of Tennessee TDEC


Hours of Operation:

The Department of Water Quality Control office hours are 8:00 am to 4:45 pm.

The City of Cookeville Department of Water Quality Control maintains water lines, the water treatment plant, sewer lines, pump stations and the wastewater treatment plant. The Cookeville Department of Water Quality Control is committed to providing a high-quality supply of water to each of our over 14,000 customers. We are also committed to collecting and treating wastewater and returning it to the rivers and watersheds in a safe effective way.

To Report a Leak between the hours of 8am and 4:45pm M-F dial (931) 520-5227.
For After Hour Emergencies please call the Cookeville Police Department at 526-2125 and they will contact our On-Call personnel.

Staff: We have 8 full time employees working at the Water Treatment Plant. At the Wastewater Treatment Plant we have 7 employees. Working on the distribution and collection system we have 17 employees. There are 5 administrative and staff support personnel that work with the water and wastewater programs.
Water/Sewer Customers: Presently we have 14,100 water customers and 12,304 sewer customers. We also sell water to the cities of Algood and Baxter plus the Cookeville Boatdock Utility District, Gainesboro Grade Utility District, Bangham Utility District, O’Connor Utility District and the Double Springs Utility District.

 Current News:

One or more for-profit companies may be sending marketing mailings to Cookeville residents seeking to sell water line protection services.  Essentially the program acts like insurance coverage for your private water line if repairs are needed on your private property.

Residents are advised that these programs are not sponsored, endorsed or supported by the City of Cookeville Department of Water Quality Control.

Read about the misleading sales tactics used by some companies trying to sell water treatment systems for your home.

If your aren’t connected to the City Sewer System or live outside the City Limits, then chances are you have a traditional septic system.  Visit the EPA website that answers questions and provides tips on the maintenance and care of your septic system. (Click Here to Visit EPA SepticSmart website)


Department of Water Quality Control Office Location