Electric Department 2017-03-07T09:40:06+00:00

To report a power outage, please call (931) 526-7411


Our Mission at the Cookeville Electric Department is to provide the best quality power and the best customer service while keeping the price low and service interruptions to a minimum. CED has been and continues to be proactive in planning system improvements, implementing new customer service programs and collaborating with TVA to keep pace with an ever-changing and challenging environment.

The operation of a power system is a twenty-four hour, 365 day a year job. We strive to keep your power outages and their duration to a minimum, oftentimes in the worst of conditions. Should your outage last longer than hoped for, be assured that your friends and neighbors at The Cookeville Electric Department will be working hard to restore your power.

55 West Davis Road
Cookeville, TN 38506

In Case of a Power Outage Call
Office:  931-526-7411 (7:00am – 4:00pm)
After Hours: 931-520-6211

Where do I pay my bill and sign up for electric?

Most citizens within the Cookeville city limits are eligible for city electric service.  Service may be obtained along with water and gas services by visiting the customer service department located at city hall at 45 East Broad Street.  Please see the customer service department area of this website for more details on what is needed to obtain utility services.  There are a few citizens within our boundaries who may receive service from the Upper Cumberland Electric Membership Corporation and they can be contacted at 931-528-5449.  If you are not sure which electric department services your home please contact the customer service department at 931-520-5214.

Tennessee One-Call System

The Cookeville Electric Department is a member of Tennessee One-Call System, Inc. which is funded by Member Utilities operating or maintaining underground facilities within the State of Tennessee.

Tennessee Code Ann. 65-31-101 requires anyone who engages in, or is responsible for, the planning or performance of any type of excavation to provide at least three working days advance notice to underground facility owners who may be affected by the excavation.

If any kind of excavation is going to be done you will need to contact Tennessee One-Call System at 1-800-351-1111.  
TOCS Home Page

Alternative Payment Methods

  • Budget Billing
    • Customers will know ahead of time what their electric bill will be each month by having their payment setup on Budget Billing.
  • Electronic Bank Drafts
    • Customers can have their monthly bill automatically deducted from their checking account.

Critical Customer List

Let us know if you have medical equipment such as life support, oxygen, or kidney dialysis equipment so we can better serve your needs in emergency situations.  Call the main office at 931-526-7411 or contact Karen Brown at 931-520-5422 or [email protected].

Complaint Resolution

Cookeville Electric Department employees take great effort to try to handle each complaint a customer brings to them in a fair and impartial way.

TVA provides regulatory oversight for your Local Power Company’s rates and service practices.

If you have an issue or complaint that you have not been able to resolve with your Local Power Company, TVA’s Complaint Resolution Process may be able to help.

There are three ways to begin the process: